AUSTRALIA

Peter Chell

Tel: 0418 698 908 in Australia

Tel: +61418698908 from overseas

Blaze Coles

E-mail: blaze.coles@gmail.com

ASIA

Terms and Conditions

Last updated on march 25th 2016

All trademarks on this website are registered by HWS-TP.

All product designs, product names and content included on this website are protected by international copyright and trademark laws. You are not permitted to use any product designs, product names or trademarks presented on this site without prior written consent from HWS-TP.

These terms and conditions are subject to the laws of poland and any dispute related to this website, its services or these terms and conditions shall be settled by the court of łódź.

Buyer acknowledges that certain of our products are hand-made, which does not allow the faithful reproduction of their appearance. These differences may relate to color, shape and pattern.

For all issues parties will seek the resolution amicably and when an agreement is impossible, the dispute shall be settled to jurisdiction proper for the seat of the seller.

The store reserves the right to make changes to the rules. Information about changes will be posted on www.hecawakeskates.com

Placing an order shall mean acceptance of the provisions of the regulations.

PAYMENT

All prices are including Polish VAT.

We accept direct bank transfers and transfers via PayPal (including credit card payments)

Payment is processed via PayPal through a Nets approved and PCI-certified payment solution.
It is not possible for us to charge a higher amount than the one approved by you.

PayPal uses SSL-encryption in the communication with Nets. SSL is short for Secure Socket Layer and is a security protocol which ensures that data is encrypted in the communication between the customer,  HWS-TP and PayPal. It is therefore not possible for 3rd parties to intercept any credit card information.

Furthermore, PayPal is fully PCI certified. The purpose of the PCI standard is to have a common, international standard which defines a range of demands for storing, transmission and handling of credit card data – and how it should be ensured that the requirements are complied with.

DELIVERY AND RETURNS

HWS-TP maintains full ownership of the products until full payment has been obtained

If your order hasn’t been send, it is possible to cancel it. Contact us and we will help you. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method

Packages are sent with UPS, DPD or FedEx. Your order will be sent within 14-28 working days after your payment arrives on to our account. In case of board related orders, the lead time varies depending on the order volume. Bigger orders require individual lead time assessment.

The buyer is obliged to check the status of the shipment and its contents in the presence of the shipper. In case of transport damage he is obliged to carry acts of diligence. This is the basis for recognition of complaint. Acceptance of consignment from the courier company must be confirmed by a written receipt. Upon receipt, the property right to the goods and all the risks associated with the possession and use, in particular the risk of loss or damage pass on the Purchaser.

If after receipt of the goods the buyer can find technical defects or damage during delivery, in the courier’s presence he should write damage protocol, in which there will be included the date, time and description of service failures or deficiencies noted. Exchange for a new product is only possible on the basis of whether written protocol.

Delivery prices and time

The freight charge depends on your delivery address.

We ship all over the world, and the freight charge depends on your delivery address.

European Countries - Member of EU::

Freight Charges UPS: 17 EUR

Other European countries - Non member of EU:

Freight Charges: 17 EUR

North America:

Freight Charges: 92 EUR

South America

Freight Charges: 110 EUR

Africa

Freight Charges: 145 EUR

Asia

Freight Charges: 107 EUR

Australia

Freight Charges: 107 EUR

For other countries – please contact us, we will check rates and delivery time.

If your delivery country charges customs or import duties – these will be charged once the package reaches the destination country. You will have to pay these charges. Unfortunately we have no control over the charges and cannot inform you what they will be. Customs policies vary widely from country to country – so if you have any questions regarding this, please contact your local customs office for further information.

Special rates may apply for islands or special territories.

Following locations which are not part of the EU. Customs will apply:

Büsingen 78263 – 78266, Germany

Livigno 23030, Italy

Campione d’Italia 22060, Italy or  6911 on Swiss side

We’re not responsible for delivery times due to UPS or FedEx.

Warranty and Return policy

We want all our customers to receive high quality products. If a product is found defective by HWS-TP in its sole discretion, HWS-TP’s responsibility shall be limited to repair or replacement of the defective product. HWS-TP will not be responsible for any costs, losses or damages incurred as a result of loss or use of product. Damage caused by anything other than defects in material or workmanship (for instance damage resulting from misuse or improper storage or handling, cosmetic issues including discolored graphics, damage due to the product modifications or normal wear and tear) shall not be covered by this warranty. Any claims related to manufacturer’s defects shall be determined on individual basis by HWS-TP.

You always have 1 month warranty period if something is wrong with the product. Your claim should be send to us as soon as possible. If your claim is justified we will repair or replace the defective product.

How to return a product

All warranty claims must be accompanied by the original purchase receipt and photos of the defect. The packaging of the returned goods cannot be broken or in any other way damaged – neither can the product. You must pay for the freight to return the goods and this must also be arranged by yourself. If the product needs to be returned to HWS-TP, the customer is responsible for the cost of shipping the products (freight prepaid and insured). HWS-TP assumes no responsibility for products during shipment from the customer to our company. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes. Shipping charges are not refundable.

Please note that when you return a product it is very important to state the order number as well as your name and address.

Furthermore, a detailed description of the problem is necessary – if you have a claim. If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

Our return address is:

HWS-TP Żelazowa Wola 11 96-500 Sochaczew Poland

Custom or import duties

If your delivery country charges customs or import duties – these will be charges once the package reaches the destination country. You will have to pay these charges. Unfortunately we have no control over the charges and cannot inform you what they will be. Customs policies vary widely from country to country – so if you have any questions regarding this, please contact your local customs office for further information.

For orders delivered to a country outside of the EU, it is possible to reclaim the Polish VAT which has been charged on the order. Just contact our customer service and they will help you.

Custom duties are non refundable in case of returns which relate to unjustified claims.

Would you have any question about warranty policy, please contact us via email: hecawakeskates@gmail.com.

PRIVACY

Our privacy policy follows these principles:

All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential.

Your personal information will not be shared, circulated, nor modified in any way without your previous consent.

If you place an order with us, we request certain personal information. You must provide contact information (such as name, email and delivery address) and financial information (such as credit card number, expiration date and the 3 digit security code). We use this information for billing purposes and to complete your order. If we have trouble processing an order, we will use your contact information. Your telephone number is required for shipping purposes in case DPD or Poczta Polska needs to contact you regarding the delivery.

We use third-party web beacons (Google Analytics) from Google to help analyze where visitors go and what they do while visiting our website.

We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make significant changes to this policy, we will notify you here and by a notice on the website in general.

This was last updated on January 8th 2015

Use of cookies

Cookies are pieces of information which a website transfers to your computer’s hard disk for record-keeping purposes. Cookies can make a web site more useful by personalizing information for visitors and by storing information about your preferences on our site. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers. It is our policy to use cookies only to identify you, customize our site for you and to help improve navigation

Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our web site if you do so.

We use tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information.

Disclaimer

HWS-TP strives, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be liable for these errors or changes and neither HWS-TP, nor any employee or representative of HWS-TP will be liable for damages arising from the use of this website or the products sold here.

Applicable law

Any dispute arising between a customer and HWS-TP will be settled in accordance with Polish Legislation.

COOKIES

Information about the use of cookies on www.hecaws.com

By using the site www.hecaws.com, you agree that we may use cookies.

Website’s owner and contact information

This website is operated and owned by:
HWS-TP Żelazowa Wola 11 96-500 Sochaczew Poland
NIP (Tax identification number): 837-142-12-20 e-mail: hecawakeskates@gmail.com Phone: +48 603134656 (English), +48 696312508 (Polish)

What is a cookie?

A cookie is a  data file, which are saved on your computer to keep track of what is happening during your visit and to recognize the computer.
A cookie is not a software and does not contain viruses. The website’s use of cookies is necessary to the website functioning. Cookies also helps us to keep track of your visit on the website and lets us optimize and target the website to suit your needs and interests.
Cookies remember, for example, what you have added to your basket, whether you have visited the site before, whether you are logged in and which language and currency you would like to use.

Required cookies

These cookies are required for the website in order to provide a service, which the end user has explicitly requested. This could be for example cookies, which ensure the functioning of the basket. Preference cookies are used to ensure the best possible user experience on the website. These are for ex: selected preferences such as language, currency or selections, which make navigation easier. No personally identifiable data is gathered with this type of cookies

Operation and optimization cookies

These cookies are used for the operation of the website. They can, for ex., count the number of visitors or other information, useful for analysis. They are also used in questionnaires. These cookies can, to a limited extent, gather data, which can be attributed to the individual user.

Marketing – anonymous tracking across websites

These cookies are used to track users across their visits to several websites. These cookies can be used to build profiles, which show which searches each user has made, or which pages they have visited. These cookies can store data, which identifies the individual user or which contains specific information about the user. Anonymous data may be shared with a third party.

Deleting cookies

Cookies, which you have previously accepted, can subsequently be deleted easily. If you use a PC with an up to date browser, you can delete your cookies by using shortcut keys: CTRL + SHIFT + Delete If the shortcut keys do not work, and/or you are using a MAC, you need to start by finding out which browser you use and then clicking on the appropriate link:

Remember: If you are using several browsers, you must delete cookies in all of them.