AVAILABLE PAYMENT METHODS
The payment methods currently available for a particular order are displayed during checkout.
Depending on the Customer’s country, selected currency, device and order value, available payment methods may include:
credit or debit card;
Apple Pay;
Google Pay;
PayPal;
Przelewy24;
Klarna;
direct bank transfer; and
other payment methods made available during checkout.
Not all payment methods are available in every country, currency or on every device.
PRICES AND TAXES
All prices displayed in the Store are gross retail prices in the selected currency and include VAT where applicable.
The final amount payable, including applicable taxes and delivery charges, is displayed before the Customer confirms the order.
Orders delivered outside the European Union may be subject to customs duties, import taxes or customs clearance charges imposed by the destination country. Unless expressly stated otherwise during checkout, these charges are not included in the order total and must be paid by the Customer.
CARD AND ONLINE PAYMENTS
Online payments are processed by independent payment service providers, which may include WooPayments, Stripe, PayPal and other providers displayed during checkout.
HECA does not receive or store the Customer’s full payment card number or card security code.
Payment providers may carry out payment authorisation, security and fraud-prevention checks in accordance with their own terms and privacy policies.
HECA cannot charge an amount higher than the total amount approved by the Customer when placing the order.
APPLE PAY AND GOOGLE PAY
Apple Pay and Google Pay may be available to eligible Customers using a supported device, browser, payment card and country.
Availability is determined by the relevant payment provider and may not be displayed to every Customer.
PAYPAL
Customers may use PayPal where this option is available during checkout.
Additional PayPal services, including instalment or deferred-payment options, may be displayed only to eligible Customers and may depend on their country, PayPal account and the value of the order.
PRZELEWY24
Przelewy24 may be available for orders placed in supported currencies and countries.
The payment is completed through the payment provider’s secure environment. The available banks and payment options are determined by the payment provider.
KLARNA
Klarna may be available to eligible Customers depending on their country, currency, order value and the result of Klarna’s assessment.
Any deferred-payment or instalment agreement is concluded directly between the Customer and Klarna and is subject to Klarna’s terms.
DIRECT BANK TRANSFER
Where direct bank transfer is selected, the Customer will receive the payment details required to complete the transfer.
The Customer should include the order number in the payment reference.
The order will normally be processed after the payment has been credited to HECA’s bank account. Bank processing times may affect the order dispatch date.
If payment is not received within the period indicated in the order confirmation, HECA may contact the Customer or cancel the unpaid order.
PAYMENT CONFIRMATION
After a successful payment, the Customer will receive an order confirmation at the email address provided during checkout.
A payment may occasionally be delayed, rejected or require additional verification by the bank or payment provider. HECA does not control the payment provider’s authorisation decision.
REFUNDS
Where a refund is due, it will normally be issued using the same payment method used for the original transaction, unless another method is expressly agreed.
The time required for the refund to appear in the Customer’s account may depend on the payment provider, card issuer or bank.
PAYMENT SECURITY
Payment information is transmitted through secure connections provided by the relevant payment service provider.
Customers should not send card numbers, card security codes, online banking passwords or other confidential payment credentials to HECA by email, social media or contact form.
CONTACT
For questions concerning payments or an order, please contact:
info@hecaws.com
This Payments Policy should be read together with the HECA Terms and Conditions and Privacy Policy.